Low season | May |
---|---|
High season | November |
No gate was assigned until 5mins before boarding so left us running to find it. Then over 2 hours on runway. First due to weather, which was understood, but then over 1 hour for something that wasn't really a problem. Poor communication between ground control and flight crew. The flight crew was wonderful. British airways will be on list of airlines to travel again.
No gate was assigned until 5mins before boarding so left us running to find it. Then over 2 hours on runway. First due to weather, which was understood, but then over 1 hour for something that wasn't really a problem. Poor communication between ground control and flight crew. The flight crew was wonderful. British airways will be on list of airlines to travel again.
Business class is fantastic! Lie flat seats, great meals, privacy, and lots of nice amenities!
Flights were in time, everything was organized, food was really good!
Firing with British airways leaves me feeling stressed and disappointed. They are substandard in so many aspects of airline travel.
A late notice on the departure board of a last minute gate change from A gates to C gates was particularly challenging for us. We are senior citizens who ambulate just fine, at our pace. This late notice caused all of us to run, or in our case, walk as quickly as we could from Gates A to the transit train then down an another long concourse. Anyone with mobility issues or needing a cane to walk would not have made it on their own and they wouldn’t have had enough time to coordinate wheelchairs. At first I thought this was just “how it goes” at airports, until I noticed a text I received on my trip-it app that notified me of this gate change- WELL ahead of the departure boards in the airport. Had I be paying attention to my app instead of the AIRPORT’S information system we would have been able to move on with ease and composed instead of ‘trotting quickly’ and agitated at the new gate.. I see this as a flaw in either the airport’s arrival/departure board system or in BA’s communication to the airport. Either way, there is a LOT of room for improvement.
Pilots seemed fine but one stewardess seemed crabby, but it was tolerable just didn't seem to be projecting a service attitude. I understand we all have those days. Return flight on 8/8/24 noticeable better / normal.
Terrible, broken window and the blinded didn’t shut during the entire flight. Nobody could sleep
They ran out of earphones so my 3rd daughter couldn’t use the on board entertainment the entire flight. They also ran out of food choices (chicken or cheese) by the time they got to the last few rows, so my oldest daughter, wasn’t given a choice. Luckily she isn’t a vegetarian because they only had chicken left.
American canceled the flight rescheduled so that the connection to niece was missed said they would give a hotel voucher and food voucher; however, upon arrival my mother in law (in her late 70s and an inexperienced and nervous traveler) was informed there were no hotels available and she was to stay 24 hours in the terminal. She asked for additional food vouchers which was denied. She lost 20% of her time in Nice. Further, given her travel anxieties and lack of experience we had arranged a meet and greet pick up in France, which was €280 and canceled without refund as of the result of the missed flight connection. Additionally, we had to pay for our hotel that was not stayed in. In all, we lost ~$600 or more. Further the airline staff related to the rebooking and accommodation process did not give helpful information and was unacceptably rude. I promise we will never fly American or British Airways again. It was atrocious - honestly I was shocked at the unprofessionalism.
Took off 35 minutes late and took 20 minutes to get into a gate. For those with connecting flights it made the connection tight. I would not fly DAT again