Low season | January |
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High season | April |
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
Flight was ok, but online checkin did not work, so had to go to ticket counter. The line was long and attendant did not arrive until 2 hr before boarding. She was very efficient, but the uncertainties was troubling.
I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight
Lost our luggage going to Spain. Missed our connecting flight returning to home
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
Horrible food and uncomfortable plane. One toilet was out of service.
I’m appreciative that the crews were polite. I didn’t eat the food due to my nutrition plan.
Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..
I’ll fly with any other airline. Besides all the fees and not being able to change a flight even to a later flight without paying £150 charge. Or that the last flight the WiFi didn’t work, the food was so bad, and ran out of options. Seat didn’t recline. And the headset jack didn’t work. This isn’t my first flight with them, and on every flight there is always something wrong that makes the long 10 hours feel like an eternity. Never flying them again.
For some reason I wasn’t allowed to bring my cabin bag with me, while at the same time other travellers were allowed