There is more space in this economy seat. It felt like a better layout, not so cramped.
There is more space in this economy seat. It felt like a better layout, not so cramped.
The staff was not at pleasant as those on the first leg of our trip.
I had to fly United where the flight crew was atrocious
Definitely service quality is going down. With all those flights delays and several days luggage delays Lufthansa reputation of used to be a reliable air line is now compromised. The flight from JAX to Washington was almost 4 hours delayed: as a result I never checked-in at Warsaw Marriott Hotel and was not refunded. My Delsey hard shell luggage was destroyed (got a big crack on it!!!) upon several hours delayed arrival from Frankfurt. On my return trip my 2 luggages did not arrive with me to JAX and I only was able to get them 2 days later. The online agent with a heavy accent spoke broken English and was not able to provide me with information on missing luggages. Guys, you need to do better.
Still haven’t finished the flight. Day 2. Missed flight connection for reasons not explained and had to spend night at hotel. Booked on early flight next morning and had to deplane for technical issue. So tired. Not happy. Seat changed to ver back of plane like they did on the outgoing flight. This airline is second rate at best. Bad form. Never again. Not duly compensated
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Online check in was awesome and so smooth! It was our first time using it. I got to choose seats for free and I paid for our extra bag so easily. Then check in at the airport was a breeze!
The flight was at 6:10 am to early. No coffee or anything else offered. To 👎
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
Overall good flight Aircraft is 787 hence seats are very narrow Asian veg food was better than expected International entertainment on screen had very limited choices