The flight was actually good the staff was all friendly, but I have to give it a bad rating because my luggage was damaged and I was not able to claim that it was damaged. I only realized it once I got to my hotel and when I tried to contact Air Canada it was almost impossible. The number give to make claims is only for US & Canada yet I was in Seoul, when I tried contacting the number for Seoul I was once again told to call the other number or to return to the airport (which was not possible at the moment). So very disappointed that there was no way to claim my damaged bag and now I have to try to get a new bag while on vacation.
The flight was actually good the staff was all friendly, but I have to give it a bad rating because my luggage was damaged and I was not able to claim that it was damaged. I only realized it once I got to my hotel and when I tried to contact Air Canada it was almost impossible. The number give to make claims is only for US & Canada yet I was in Seoul, when I tried contacting the number for Seoul I was once again told to call the other number or to return to the airport (which was not possible at the moment). So very disappointed that there was no way to claim my damaged bag and now I have to try to get a new bag while on vacation.
Mess up with not assigning my husband a seat when our two tickets were purchased at the same time. They put us on standby. We were almost bumped off the plane at the gate before departure. Luckily someone volunteered to get a later flight.
The flight itself was ok the staff was great and so was the inflight food. The biggest problem was that my luggage was damaged (the zipper pull from both sides of the zipper where completely ripped out) and I didn’t notice at the airport but at the hotel and when I tried to make a claim it was not possible for me because I have to either call (which is difficult because I’m in another country) I tried to call every nombre given to me but the one that I need I was never able to contact and going back to the airport was not an option. So it’s basically impossible to make a claim if you are abroad. Very disappointed that there are no other ways to claim a damaged bag and now I need to buy a new luggage while on my trip.
The last minute change of planes, then putting us right beside the bathroom was a poor choice.
Excellent host on board. Not so friendly check-in staff. Older plane with no food or entertainment due to short flight. Friendly captain and crew.
Terrible 3-4-3 seat configuration, I thankfully was able to choose a seat at the back where it narrowed to 2-4-2 for some relief though seats were still narrow. Staff did not manage the boarding lines at all either, was total chaos.
We were delayed by rain while we were on the tarmac. The crew came around and offered everyone water while we waiting 45 min in the plane.
Air Canada cancelled my prepaid/prebooked seat selection and changed my seats without any options.
Crew was terrific. In flight entertainment system is very slow and the touch screen can be not sensitive enough or too sensitive. It was such a pain to pause a movie in case when I unpaused it accidentally thought I presses stop. This happened 3 times. I gave up and went back to my phone for entertainment.
Flew SEA-CA, then CA-NRT. First flight was short but very uncomfortable, dirty, and had very small overhead storage space. The seats and fans were not cleaned and had visible dirt on them. Second flight was perfect.
Twenty-four hours before our flight we wanted to check in online, but was unable to do this, so we walked over to the airport. We were still unable to do it, but it ended up not being a problem doing it that day. One of the women in our group wanted to check two bags, but was unable to do it, but they then let her take the smaller bag with her into the cabin and didn't charge her for that extra bag.
Really bad airline, they treat you like you would be treated on a budget airline.
Boarding, comfort, food/drinks, entertainment and most of all an extremely courteous and friendly group of flight attendants made my 12 hour flight an absolute joy!
boarding needs to be streamlined load the back of the plane first
Overall great flight experience- on time, lots of food and movies.
We were helped whenever needed and had a pleasant flight.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.