Low season | November |
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High season | October |
Cheapest flight | $297 |
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
My only issue was my meal was inedible except for the sides.
Excellent service. Made United 's business class look like a cattle car
The flight attendants were very attentive and recognized that I had a very short layover for my connecting flight. The head flight attendant went out of his way to find out my connecting gate and ensure that I expedited the aircraft quickly.
Boarding at Istanbul airport is pretty good. The seats on the A319 are easily the smallest and tightest I’ve ever flown. I’m 1,82m and knees firmly against seat in front of me, as upright in seat as I could get. Very uncomfortable
Was an excellent experience I have been flying Turkish Airlines for 5 years and always will
It was good. Turkish Airlines is one of the best airlines companies. I like a lot to travel with them
6 hour delay for connecting flight in Istanbul, no real information or support, spend night in lounge which was extremely noisy due to construction works.
First was canceled no compensation second day was delayed Worst airline I have ever seen
Business class in Turkish airlines is like none other. They separate themselves and highly recommend it
Connection was a headache due to a delay on arrival flight
Very bad I have traveled to about 70 countries. And this is one of the worst airline with the bad customer service. As a family We purchased our seating tickets 8 D, 8 E, and 8 F but when we board we got switched to 10 A, 10 B and C without early acknowledgment. The seat back doesn’t even go back because the back row is the emergency row. We didn’t like it at all because we actually pay for the seats we want then the manager Melih came and say either we take the new seat or get off the plane. What a bad customer service. He was saying things that are not even legitimate. Due to the seat back unable to be push back we had to go to other seats in the far back and be separated. Very bad experience with this airline and will not want to take it again.
One of our suitcases was missing at arrival. No news from the lost and found desk so far. As for 3 or 4 other passengers, they said it probably was missent at Orly airport. Hope it arrives. Not sure whether a compensation will occur if not found.
Stuck on the hot overcrowded bus on the tarmac without ac
Bonjour, J'ai été très très fortement déçue et en colère par mon dernier vol avec Transavia. Voici ce qui s'est passé : J'avais acheté un billet avec 50 kg en soute (dont uniquement 36kg utilisés). Au moment du dépôt des valises en soute, l'hôtesse m'a demandé si je voulais également mettre mon bagage cabine en soute. J'ai dit que je préfère le garder avec moi. Arrivée à la porte d'embarquement, un responsable vérifie les dimensions du bagage cabine des passagers. Un tiers était non conforme à la réglementation (dimensions non conformes), dont moi. J'avais déjà voyagé plusieurs fois avec transavia sans jamais avoir de problème avec cette même valise en cabine, mais c'est la première fois que je suis confrontée à ce problème. La conséquence est de payer 60 €. Le nombre de passagers non conformes étant trop grand et les réclamations devant grandissantes, le responsable a détourné sciemment l'attention pour que des disaines de personnes traversent, pour n'en garder que 4-5, qui n'auront pas trop de voix et sont obligés de payer. Je ne remets pas en cause la réglementation. Mes reproches sont les suivants : 1- Pourquoi au moment de mettre le bagage en soute l'hôtesse n'a t-elle pas prévenu sur ce sujet ? Il aurait suffit d'une seule phrase. Tout ceci pour nous laisser arriver jusqu'à l'embarquement avec l'expérience que les bagages sont en général non conformes car vos dimensions sont ridiculement plus petites que la norme internationale, et nous mettre sous pression avant la fin de l'embarquement sans pouvoir parler à un responsable et n'avoir plus le choix que de payer. 2- l'attitude du responsable et sa methode corrompue de faire taire les réclamations en permettant à certains de passer 3- le fait que j'avais encore droit à 14kg en plus des 10kg de la valise cabine et j'ai du payer 60€ pour que finalement ma valise aille en soute. Tout ceci est une manière de soutirer de l'argement indignement, sous forme de réglementation. Je vous conseille d'assumer d'augmenter vos prix au lieu de les répercuter par des escroqueries pareils, au moins nous serions prévenus. Ceci est une honte et vous semblez en être fiers. Merci et bravo.
Les espacement entre les sièges sont moins confortables pour les personnes de grande taille
Being on time rather than almost 3 hours late would be a start, and also, since it was known from a long time ago that the flight would be late, letting us know ahead so we don’t stay in a small hall at the airport would have been nice
Transit through Cairo was abysmal and I will never repeat this journey !!!
Être avertie SMS/mail du retard/changements d'horaire avant les 5min du décollage initial..
There was a delay of more than an hour due to technical issues on a previous flight, can happen so I don't foult the airline for that. The crew was excellent and very friendly and boarding was pretty efficient. The seats were comfortable enough. However, if you are over 1,80m, don't expect any room for your legs, the room between the rows is extremely tight!
As there are a lot of persons for the boarding and as you open the two doors of the plane, could be ingenious to ask the persons who have the first numbers (for the seats) to enter via the front door and those you are more at the end of the plane to enter by the other door. This would avoid to have passengers who entes by the front door and have to go to the back with luggages. Crazy and waste of time.
There was delay of 2 hours and all related announcements at the gate were done in French. It is not acceptable on international flight! The sandwich that I paid €6 for, was dry, hard and impossible to eat it. This is really a shame for French airline serving such sandwich.
Pegasus Airlines which is the most efficient and cost worth low cost airline all over the Europe
Flight from London was delayed and we had to hurry up to catch the connecting flight to Riyadh
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.
Pegasus is a very efficient airline. Passengers, however are sometimes unruly. Getting up right after take off. Getting up right when we land and before getting to the gate. Switching seats to the front so she can get a better seat. It is unfair for those that actually paid for seats. Flight attendants seem to not enforce it. One or two bad actors ruins it. Overall, the airline is great.
Pegasus is not a very comfortable airline. They’re not in any way hospitable
It was like moving cattle around. Very abrupt, uncomfortable and not much hospitality
All good but air not give the pasing er any food even glase of water
Flight delayed by 1hr when we already boarded because someone had to get off. Leg room is terrible for 6ft people like me.
I used the airline 5-6 times for the last year and every flight have had perfect timing and I like it. Despite catastrophic absence of space for my legs 😁
SAL to FRA - Original flight was cancelled less than 10 hours before scheduled. Did receive lodging at no cost for 1 night. Coordination between Lufstansa and hotel was very poor and we had to pay for a meal we thought was to be paid for. Traveling from SAT to Denver coordination between Lufstansa and United was very poor and we paid double for our check-in baggage. We are hoping to that refunded. We wish other airlines would fly to Salzburg as we plan to visit more often.
Amazing! The food was great! Best airline meal ever. The crew was so nice and pleasant.
Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
One shocking event is worth noting. I told a crew member that someone in the row ahead of us is listening to their iPad without earbuds. She looked and me and said "yes, so?" I asked if that's now allowed in Lufthansa flights and she said that it is. If this is true, I don't know how Lufthansa plans to control the coming cacophony of people listening to different things at the same time and driving the volume ever higher to drown our their neighbor's personal device.
Flight delayed and missed connecting flight - still dtivk in Germany
They failed to make sure all luggage made it onto the flight. I had to spend a week on vacation with no clothes.
I did not fly them . They rebooked me on a longer flight to Helsinki. I did not get the food I wanted . Paid more for seats and baggage and now trying to deal with them is. Mess. They reimbursed me for half of cost and not the actual fee I incurred and this was all due to operational reasons . Too many chefs in kitchens and everyone deflects not their problem. Book one airline
I never will fly again. They rebooked me without telling me. Cancelled my flight and rebooked me on new airline. When they booked me on new flight I had to repay for all my baggage and seat reservations despite the email and reservation I showed and confusion and discussions the new airline had trying to rectify it with Discover and Lufthansa. I added seats later which is an option which makes me think I need to book directly with airlines going forward to avoid this disaster
Boarding was haphazard after people with small children or walking difficulties