Low season | December |
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High season | July |
Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.
Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.
After boarding cabin was too hot AC didn’t work
6 hour delay for connecting flight in Istanbul, no real information or support, spend night in lounge which was extremely noisy due to construction works.
Stale, bad and limited food, drink options. Entertainment system was broken, old and had barely any latest contents.
Lost long time boarding because of a system anticipation done and they took to long to rectify when travel avant told them .
Very bad I have traveled to about 70 countries. And this is one of the worst airline with the bad customer service. As a family We purchased our seating tickets 8 D, 8 E, and 8 F but when we board we got switched to 10 A, 10 B and C without early acknowledgment. The seat back doesn’t even go back because the back row is the emergency row. We didn’t like it at all because we actually pay for the seats we want then the manager Melih came and say either we take the new seat or get off the plane. What a bad customer service. He was saying things that are not even legitimate. Due to the seat back unable to be push back we had to go to other seats in the far back and be separated. Very bad experience with this airline and will not want to take it again.
boarding from the lagos airport is always very chaotic. The seats on the place are not comfortable (old planes are always used on this route) and the screen chargers for my phone are both not working (both seats).
On my flight the menus showed different food and different was available. I think that was a miscommunication maybe. Other than that flight was wonderful.
The crew was amazing. Super polite and welcoming. Excellent communication and service.
The plane is very small according to distance flight . Seat not comfortable according to the class of business class realy very bad ..
Because of the fog at the Frankfurt airport, our flight was delayed leaving Budapest. We only had 20 minutes to get from A23 to C13. This was quite a walk for this not-so-young anymore lady--even with the help of moving sidewalks! We also had to go through passport control and then security. Germany is extra thorough, even doing pat-downs of all passengers. We got to our gate and I knew I had been randomly selected for extra security scanning because of the "SSSS" code on my boarding pass so I wasn't surprised when he escorted me back to security to be searched some more. The boarding gate gentleman assured me that they would hold the plane. The ladies in security rushed through the scanning process as fast as they could and we were able to make our flight to Orlando. The actual flight was smooth and comfortable. The food and service were excellent. The flight crew were friendly and efficient.
The flight was about 10 minutes late which made it kind of tight for connection in Frankfurt. One think that was helpful for my husband and I since we don’t speak the language was when we got off the shuttle bus, two ground crew told us very clearly how to make the connection.
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Easy 1 hour flight and right over the Alps, pretty cool!!
Did not happen. Cancelled and rebooked on flight to Frankfurt and then to Berlin. Lost luggage at Frankfurt change.
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Good but entertainment system was not easy and very buggy
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
SAL to FRA - Original flight was cancelled less than 10 hours before scheduled. Did receive lodging at no cost for 1 night. Coordination between Lufstansa and hotel was very poor and we had to pay for a meal we thought was to be paid for. Traveling from SAT to Denver coordination between Lufstansa and United was very poor and we paid double for our check-in baggage. We are hoping to that refunded. We wish other airlines would fly to Salzburg as we plan to visit more often.
It was a good flight overall, I just hate it when we get delayed because there is a small amount of layover time in Munich and you have to actually run to the next gate.