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My luggage got lost and until today there is no solution to the problem. It's still missing

I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.

Only food for sale. Did not even offer water. No entertainment

Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices

Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.

The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.

Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.

Horrible, flight cancelled and had to come back the next day

Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.

No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.

Not so good. Within 24hrs of departure, I checked the seat map and 6E, 6F were available. So i selected them. After reaching the airport, the staff said that those seats were taken away by someone. I told how could that be possible since the seats were taken away by me. But she insisted that someone paid for those seats. I disagreed because the seats were assigned to me. So she assigned us seats all the way down. When we boarded and plane took off, those 2 seats were vacant throughout the journey. To add salt to the wound, one of my bags went missing. I was left with only 1 pair of clothes which was in my carryon bag. After so many followup calls, my bag was returned on the 4th day. I don't recommend Royal Jordanians to anyone.

Poor job on boarding...lot of delays on the landing

Terrible. My luggage didn’t make the connection, even though we had an hour and twenty minutes. My luggage arrived in my city a day ago and I still don’t have it. I will go three days without my luggage and there is no sense of urgency to get it to me.

Two hours late getting in with no apparent reason for repeated delays.

Still old cabins They have to know how to do with loyal members

Very poor we had bad service in our first flight our flight was delayed 3 times and waited 12 hours in the airport till they finally canceled the flight giving us no reason then had to get a hotel in newyork and depart the next day on the same plane that we had boarded the day before and was dirty from us boarding and un boarding it was the worse experience!!

RJ is very good and nice don’t have luxuries flights but the staff are so helpful in YYL or AMM and their office at 7th circle are amazing

No Wi-Fi 50% of headphones handed out do not work. Otherwise pleasant.

Very nice staff. organized check in and good food. Bit cramped and tired looking plane inside

Was so surprised that for a short flight we were served a sandwich lunch