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I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine

Bottom seat cushion is almost non existent. Very uncomfortable seat.

Airline lost my luggage and set me back a day worth of travel due to having to stay in Denver to wait on my luggage

Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.

Staff was absolutely fantastic. There is no WiFi capabilities on this plane, the food isn’t even fit for a dog and the check in process both ways was difficult

It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.

Left on time. Arrived on time. That’s all i ask.

Did not get a vegetarian option in 1st class and the video was not working.

Late flight caused a missed connection, had to be put on a later international flight without my requested vegan meal.

All good on Delta's part. Passengers could be a little more courteous to each other.

There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.

The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.

Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.

Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.

Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.

Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.

The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.

Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device

The free snack options are pretty pitiful for a 2.40h flight.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

Flight delayed over three hours. Arrived into SFO during rush hour and what would have been a one hour drive home took more than 2 hours. Very poor UNITED AIRLINES!!

It was so uncomfortable for 14 straight hours it was torture

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

United needs to figure out its Economy PLUS standards; its better than economy but that's not saying much. It seems like United stripped away all the basics for an international flight (such as In Seat entertainment) and repackaged some of them as plus. Would not fly United internationally again.

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.

The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge

I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight

Brand new plane and excellent customer service, also on time departure and arrival at LHR.

Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING

This flight was booked with Iberia, but when we got to the airport, it was actually switched to Level. We went to Iberia terminal, then had to be redirected. Ridiculous that we had to pay for a soda on the plane. Also had to pay for earbuds, no pillows. If we had wanted a blanket would have been charged. This is not the British Airways experience. Flight attendant was non existent. Had our call light on for 45 minutes with no response. Attendant charged for a drink, forgot to bring it back. We would never fly Level again. If British airways is going to switch out carriers, We would not fly with them

It is becoming a habit for British Airways flights to be delayed. This flight was delayed 12 hours before its scheduled take off. The delay got longer as the day progressed. Our 20.30 flight finally departed at 23.33. The flight experience was okay however the cabin was freezing and I was told that the heating was broken. If the plane is not able to provide good conditions for the flight then it should have been grounded. Furthermore, when I requested coffee, I was told that I could only have a cold drink despite a couple seated directly behind me being served coffee and biscuits.

The mushroom rigatoni was very flavorful & made me happy. The flight team was accommodating and friendly & I look forward to using BA again in the future.

Flight was 1 hour 40 minutes late in departure. My luggage was left at Heathrow but is being delivered today. All things considered, it was a good flight.

I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!