The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.
The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.
My experience with Scoot is very good. Will have no issue flying with Scoot again.
Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold
It seems paying premium economy does not make difference with economy. No priority boarding, not worthy paying extra$$$ for premium economy.
Wonderful service, planes and interior in great condition, very pleasant experience
Every thing was fine. Some ild classical Hindi movies should be add
The premium economy seats were not that great. It could have been more premium than economy seats.
First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.
I liked everything accept the delay try to improve in that area
Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.
I am going to be just factual, not bad mouthing nor complaining, but this was my experience. With 3 pieces of luggage, I was told the flight from Mumbai to Dubai was cancelled due to flood. This was told not by the airport board which still showed the regular time of departure, but general stuff at the airport. No Emirates stuff around to direct the transfer passengers of the cancelled flights. By the departure counters with crowds of people, one by one, angry, frustrated, urgent conversations were going on. No announcement were made, no postings being seen, just private conversations. I still have 5+ hours of layover, so I let more urgent people settled first. However, the fact that no communication of when, what and where I should go was very unsettling. Basically no time limit waiting means, no meal, no sleep, no step away, no planning, no change plan, no telling of the family what to do. Nobody was able to tell you anything but asked you to wait, no chair, no space, no facility to freshen up. That went on for 10+ (from 5) hour without warnings and accurate communications. Email received from Emirates asked me not to go to Dubai at all, or boarding at the time that was passed. In other words, communication were very untimely, after the fact. That created more confusion instead. After changing several of boarding time, we were given the gate # and a boarding pass. However, the boarding pass still have the original time of boarding, so again, not knowing walking 30 min in the airport to the gate would make you late or not, therefore, still dare not to eat a meal. The flight arriving to Dubai was uneventful and I gave a 4/5 rating. I just thought the layover at Dubai would just cut short from 8+ hours to 2+ hours. At Dubai airport, I saw people sleeping on cardboard, knowing, these people got stranded but they dared to sleep because they know when to board and I didn't. Or these kind of delay are just so normal that people know what to do to pass time. Then the worst service and crazy thing happened. The boarding time on board for LA and at gate A9 was clearly 8:50AM. At 8:40, surprised by not having any boarding activities, then one single staff showed up and said to a few passengers that the boarding would be delayed without a time frame. Since only a few people know, I asked another Emirates staff at another counter, who simply said basically non of his business. I was shocked with that indifferent attitude. Yet every boards I saw show the same boarding time. What kind of system failure was that to prepare delay situation! How confusing and unnecessary chaos and anger that provoke. That poor staff had to repeat himself so many times, answered questions that he had no power nor information to provide nor solved. One an only one stuff to show up for 10 min, leaving the counter non-staff with board showing 8:50AM boarding. This was purely irresponsible from top to bottom of the entire airline operation staff. What kind of leader in a service industry would allow this to happen to their customers. Without explanation, after changing 3 times the boarding times, again, means you should not go to eat a full meal, because, when you found a mob at the gate. People who were stranded for 2 days were afraid of not getting a seat with a full plane. That would not be happening if the airline provide adequate guidance to each person, instead of just having 4 staff yelling at the gate at the same time to "control" the crowd, threatening no boarding and delay boarding. Finally, I was on board, hungry and tired, not sleep for 36 hours. I was denied with a snack of fruit. By the time meal was served, it was an hour later. Half way of the trip, I felt sleep in fetus position and did not want to move, happy I finally could have some shut eyes time. However, when I got up to the bathroom, I felt very light headed. Having sleep deprived, constipated for 3 days, dehydrated, I knew it could happen since my blood pressure usually was low closed to 90/60. Any lower then that, I could have syncope. Sure enough, I was on the floor just 10 feet from my seat and 5 feet to the bathroom. However, nobody called for help. I asked for warm water and juice to hydrate, came only with cold and icy drinks which I wouldn't take. I asked for blankets, one was given. Yet my shivering, needs to cover my head and multiple requests did not hasten to take the two blankets that are at my seat 10 feet away. I waited 10 min for that. While 2-3 staff surrounded me, nobody did the vitals until after 15 min, just the spirometer only of which did not work due to my cold fingers. The first reading was 86 and oxygen was suggested. But another supervising personnel came, fussed over another reading, ignoring my comfort and needs. Seemingly the reading of spirometer was the priority. By then, no oxygen needed. I had this fainting experience before, and I knew how to help myself. However, I was not being listened to but to be told this and that. Finally, I got better and returned to seat. One kind flight attendant said she would check back with me in 15 min. She did not come back. I felt asleep in that fetus position again and this time I woke up with a bad cramp at my left leg. Yet I needed to go to bathroom, the cramp was too bad to walk. So I stepped back to seat. When I tried again the second time, the other front leg got cramp. This time I dare not move but massaged myself. For all these 5-10 min, I called for attention. Attendants passed me by because they were carried with heavy load of blankets and stuff. Nobody answered the light. Then came landing and off board. I was asked by two attendants how I felt. I smiled and said "fine".
The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Flight from Dubai to Zagreb very bad cabin crew. Bad food
Good but needs to improve cleanliness Coffee serve cold Needs to raise standard serving food Otherwise good
The crew manager let the staff down by not ensuring special dietary requirements meal were coming in drips . The poor cabin crew did not stop . If organised the cabin could take a short break ..The cabin crew were AWESOME UNLIKE THIER TWO MANAGES!
They had superb boarding (started an hour before flight time). Timely pushback from them gate and an early arrival. Flight and service was very comfortable. I wanted to move my flight to an earlier one, only thing was there was no one at emirates in Heathrow to help. Had to call the call the center and pay to change. There were ample seats on the flight though
The seats are too close together and are smaller than they used to be. Makes for a cramped experience.
Great. Airhostess was amazing. Dinner a little spicy! Could have had a mention beforehand about that though
The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.
Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.
There was nothing I didn’t like, prices a little lower would help
BA Airbus A380 BC upstairs had 2 3 2 layout. The seat was comfy but access for those in middle or window seats had to climb over others fest to get to ailse when seats in bed mode. The layout was not nearly as private as other layouts. The staff was amazing as well as the food. Most airline food is average but this was restaurant quality.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing
Qantas are unable to service and unfit for purpose, they cannot transport Australians on time to overseas destinations. On top of the inflated ticketing, the Sydney flight to Santiago was impacted because the plane was delayed arriving and then further bungling by Qantas admitting the ground new ground crew in charge of cleaning were not trained. The impact on passengers with connecting flights was tremendous and long ques of frustrated passengers waiting for rescheduling. **Qantas has become the Australian Spirit of disappointment**
The staff we fantastic and seemed to work very well with each other
Lovely crew - comfortable journey despite it being an older plane.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
The staff was kind and polite, but it was very very hot and no ways to have some fresh air.it would be also be nice to have more time to sleep, since it was a night flight
Entertainment did not work from flight from Abu Dhabi to Kolkata. Emirates has a much better flight in that sector.
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
Ripped off and broken seats in Business class. Seats stink and need to request the staff for additional bedsheets. Crew if very friendly though
Food was very good. Again tray could use a non-skid mat. I had a regular seat - comfortable - able to sleep undisturbed. Boarding was uneventful.
Crew member took too long time to take back leftover food plates from passenger seats. Food was nice.Easy excellent checking.Guy at checking counter was really kind and helpful.Made our checking very quickly. Leftover food should be taken back ASAP. Because in economy class passanger have narrow space . In the long journey like this, passanger have difficulties to sit with the plates.overall experience was good.
Food and beverage service have rooms for improvement .there were no entertainment facilities available
the crew was very friendly. The check in staff was a different story. I was flying club and when I arrived at the check in desk the two people behind the desk waved me to another person. They were too busy chatting. This person checked me in and said to walk to the gate immediately. At it was 1h12mins before the flight, I asked if I could use the lounge. No, he said. Straight to the gate. Obviously it was crowded, uncomfortable and irritating as the flight was delayed and a herd of people were standing in front of the gate, hoping to get in first
Flight canceled two hours beforehand, BA reticketed us so that we would have had to leave from Edinburgh instead of Glasgow, where we were already at the airport. We would have arrived in Boston too late to get home to Vermont. Instead with some pressure we were reticketed from Glasgow on Lufthansa, which avoided Heathrow, a great benefit after our horrible experience at Heathrow when we arrived in Britain three weeks earlier. (Kayak assebled an itierary that did not leave adeqate time for the connection at Heathrow, where thousands of people were trying tio get through inadequate and badly staffed security and staff did not know the slightest details about where and which lines we should get in.) The British Airways travel experience is not to be recommended these days.
One of the flight was cancelled. My experience was poor.
THe flight, crew and service was good. The only problem was the long delay and that the Captain's announcment about the delay was only in English on a BUDapest Hungary flight.: And no one spoke Hungarian from the flight crew.
Horrible check in process. The app was unusable and the website very confusing
The food could have been better, but that is secondary. I felt safe.
Check in was unnecessarily slow. Not enough agents and the 3 there were working in so- mo. Terrible.
The seats were comfortable and dinner was good.? I ended up with food poisoning, not their fault. I caught it somewhere in Barcelona. I didn't tell the flight attendant so it was up to me. It is a good airline. I was just ready to be home
Very bed boarding, there was overbooked and make a lot of problems and noises
On my way from Chicago to London, I was seated next to a quite heavy passenger. I could barely move. BA should have ensured that overweight customers are placed in comfortable seats and not to penalize also other passengers because BA is not willing to accommodate these passengers and their needs. No respect at all.
Sydney (SYD)Australia
London Heathrow Airport (LHR)United Kingdom
London Heathrow Airport - Sydney