I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.
The food wasn’t great and it would be nice if the airlines showed documentaries about the countries we are flying into.
I think I have bruises on my kneecaps. Do the seats have to be so close together these days? And if they are so close they really shouldn’t recline. I think when the gentleman in front of me reclined, the back of his head was on my chin. That being said the crew were always caring and polite, and the flight was on time and very safe. So I’m grateful for that.
You only get a chocolate square and small bottle of water.!
Changing the flight with app and customer service was very difficult and poor .although I h ad a ticket and seat number still had to pay more money as ticket not transfered. Couldn’t buy another ticket for my daughter on my booking too. Customer services’s appealing. My daughter was ill and noine cared.
Better flight than mum to Frankfurt. But food was very mediocre.
Only two check in counters for online bag drop, economy and premium economy clients, NO management supervision whatsoever, no announcements, whilst Business and first class had three check in counters operational, with the bulk of clients flying economy on a 747…..very poor service indeed. Stood in a queue for two hours to check in!!!!!! The flight crew were equally indifferent.
Flight landed on time but land services kept us in the plane for 3 hours. I missed connecting flight.