I arrived 59 minutes before the flight in Tampa due to Massive traffic jam and the flight was closed and I was told that I’d simply have to “book a new ticket on line myself and the gate agents couldn’t help me”. Even though the flight was delayed over 30 minutes, (leaving one hour and 29 minutes before departure, they refused to assist in any way explaining that it’s automatic and there can be no exceptions. Horrible experience due to poor management at gate. I fly this option 2-3 times a year and have a good experience with the cabin crew etc. But, Tampa agents are not trained or allowed customer service. I once was a gate agent for USAir, I know times have changed, but forcing me to purchase a new ticket and complete indifference and inconvenience. No thanks
I arrived 59 minutes before the flight in Tampa due to Massive traffic jam and the flight was closed and I was told that I’d simply have to “book a new ticket on line myself and the gate agents couldn’t help me”. Even though the flight was delayed over 30 minutes, (leaving one hour and 29 minutes before departure, they refused to assist in any way explaining that it’s automatic and there can be no exceptions. Horrible experience due to poor management at gate. I fly this option 2-3 times a year and have a good experience with the cabin crew etc. But, Tampa agents are not trained or allowed customer service. I once was a gate agent for USAir, I know times have changed, but forcing me to purchase a new ticket and complete indifference and inconvenience. No thanks
Crew was super courteous and helpful. Food quality was not so good. Most of the movies were old.
Good BUT four days later I still don’t have my luggage. It never arrived. !!!!
Crew members were good. Seats were packed and too tight .
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
We had issues with upgrading our seats. The flight itself was fine.
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
Good experience with Turkish Airlines. We will be back with Turkish in the future and look forward to upgraded business class on the 777 beginning in 2025 and on the Airbus 350 now.
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Nothing really was great as such. Seen other no name airlines perform better.
Don’t use them on the IST-isb route, horrible service
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!
The flight departed on time and the staff was professional.
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
Sadly, the plane was extremely old and uncomfortable. The entertainment system broke down completely. We couldn't even charge our phones. The seats were also very uncomfortable, with a very slim seat cushion. It must be the result of having 9 seats where there used to be 8.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
I like the frequent mails we get when there is an update. Please keep it up
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
More than one hour detail with no explanation and no compensation
my husband's monitor did not work. there was a visibly ill family in my husband's row.
we had to unexpectedly check a bag, the flight was late getting in