Smooth and easy boarding, comfortable for the entire 5 hour flight, and the seat back entertainment was great! I appreciated all the features, from location info and maps, movies, the ability to connect with Bluetooth headphones, and good selection of movies. Food was good, normal airline snacks (I didn’t purchase anything)
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
leg space better than expected. two washrooms for one plane isn't enough.
The seats on this flight were almost roomy enough to be the basic amount needed for human existence. I think my favorite part of this flight was it landed at an A gate, which was the most palatial part of Sea-Tac I've ever seen - a massive improvement from the S gates.
Everything was fantastic. Modern plane. All the amenities! Although the paid snacks and meals are pure robbery. Like i understand airlines need to make money, but 11$ USD for an overnight oats with some nuts in it and barely any pieces of apple.... Highway robbery
An hour and a half late is UNACCEPTABLE. The negative impact to our family is unconscionable. And for the price we were forced to pay...
Our flight was delayed many times throughout the day. The final delay was about 8 hours. I spent time in line to speak to someone at their understaffed desk, and also spent time waiting online and then chatting with a service rep. None of the United employees were any help at all. I desperately wanted to go get rest and possibly re-book my trip but I was denied any compensation or voucher for a hotel. I was repeatedly told it was not United's fault and therefore they had no compensation to offer. Overall, a cold and callous experience.
Flight crew and pilots did great. Flight way delayed due to a part needing replacement. Based on what the pilot indicated- the maintenance crew could’ve resolved this more efficiently than replacing whole part- and taken less time
The most cramped seating I’ve ever experienced, (including budget airlines) with no food available for purchase on a nearly 6 hour flight.
Flight was canceled do to mechanical failure I lost my connection flight at to pay $2500.00 more to get 4 more tickets to fly to Ketchikan Alaska This was the worst experience I had flying. I thinks kayak should pay for my new ticket from Seattle to Ketchikan That may bring less pain from my trip Thanks Ilir
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
The flight itself was fine, even with a one-hour delay leaving on the Reykjavik tarmac (the lost time was made up during flight). Our experience at the Reykjavik airport on arrival was terrible due mostly to the one hour it took for passport control. Only two stations were open for our category, and the room was full with a huge crowd.
The Icelandair crew was so kind!!! Thank you for making my first trip to Paris a great one!
I am not going to fillo this out for each leg of my trip. My first review holds for the experience
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.
Flight was delayed. They did a terrible job rebooking me. Agent on the ground was useless. The partner airline who ran the plane was able to help me but Iceland air was useless
I just flew with Icelandair last week and the experience was horrible before the flight. The flight experience was good. The problem was the situation I faced with them prior to the flight. I bought the flight Geneva to Reykjavik in December 2023. I paid more expensive than the other routes because I wanted a direct flight. In April 2024, they cancelled the flight and rebooked me with ITA Airways and Icelandair. So, it became ITA Airways from Geneva to Rome and Icelandair from Rome to Reykjavik. Two days before, I called them because I could not check in with ITA Airways. They told me my flight was rescheduled only from Rome to Reykjavik. I said I lived in Geneva, and this change did not make sense. They told me they should have offered to me the closest airport and the refund. The person speaking with me had no idea what to do and said they would call later with a solution. Finally, they called and said Rome was the only way. I told them that was absurd and that they should pay for my Geneva to Rome flight. They even lied, saying there were not more seats with ITA Airways, which was a lie since I saw that I could buy tickets yet. They did not want to take the cost. Finally, I remembered she said they should reschedule with the closest airport, and I told her that was Zurich. They rescheduled me, but I had to pay for train tickets from Geneva to Zurich and Zurich to Geneva. Terrible experience. Terrible customer service. It was the worst airline I ever had the bad luck of buying a ticket.
Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!
I like the stripes, the more color the better I think you could even make more contrast with the stripes by filling in colors that create visual effect. The crew on both flights were polite well dressed, alert, good looking and very friendly. I never had a standing in line anywhere long for entering or exiting to my seat and it’s nice that people don’t bring too much luggage on the plane. The one thing I find is hard to manage is when a family or in general just being able to book a free seat if it is not for a dog, it shouldn’t be allowed. Since it is already very confined space on a flight overseas this can create slight conflict because there are sometimes free seats, which people then can freely use after cabin doors are shut. On the return flight, it was dark and by accident I stood on a paper bag with food in it that was placed on the floor in front of a seat next to me. I belong to the lady across the aisle and I felt terribly sorry once I found out there was still desired food in the paper bag. So I felt uncomfortable for getting into this situation. Otherwise I had a great time.
Overall, we were satisfied with the Lufthansa flights to and from Rome/Zurich. Issue was the Frankfurt airport connection. It is HORRIBLE, but has nothing to do with the flight. Flight was very comfortable. Food was just OK. Staff was great and able to relax during the flight. Would definitely fly again!
Food was much better than my outbound flight. On-time. Good service. I had a problem with my entertainment screen, but the attendant fixed it promptly.
I pre-ordered my meal and did not receive it. The seats are very old, uncomfortable and dirty. The crew was excellent and made my stay on board comfortable and enjoyable.
Pathetic service by underpriced, please call me back at the earliest
The only thing that the airport can improve which will help Lufthansa from delay flights is to warn the passengers that are flying to the USA to be earlier to the gate due to the documents check that in our case delayed the flight
They offered water and chocolate I would have preferred a sandwich.
SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.
Flight was good, staff members were helpful and energetic, food can be more tasty.
Fast boarding, great entertainment on board, lots of updates from the capitan during the trip, no lost luggage issues
Smooth flight. The seats were comfortable but the reclining mechanism didn't work very well. My wife's seat required the flight attendant to push the seat forward while she pushed the button. The leg support didn't want to return to its home under the seat. I ordered the diabetic meal which was full of carbs. It was low in sugar but carbs turn into sugar so was it really diabetic? Overall the flight was pleasant, long but pleasant.
Not my definition of first class. No leg room and barely any recline. The food was good. The crew was great. The comfort for the price I paid for London to Cairo was highway robbery. The Wi-Fi didn't work for me either.
The crew was very nice and pleasant. We were very reluctant to book our flight with British Airlines because we had bad experience with their flight attendants on the previous trips, they were rude and not helpful.
Adequate to good experience. Comfort was mediocre but everything else was good..
Boarding was poor. Why are first class passengers not boarded first?! Bus to the plane and then held on a packed bus because we were waiting for people on the bus before to finish boarding. Seat belt on the fist clas seat is very uncomfortable, cutting into your neck. Other than that crew, seating and food were all excellent. Entertainment, as usual - rubbish.
Had a very bad experience flying out of London. Our initial flight was cancelled without notice and the next flight had a layover of 8 extra hours. Me, my husband and my 8-year-old were already sick, and this further added to our problems. We paid extra for the seats: I was not even given our chosen seats which we paid for months before the trip. We were shoved into the available seats which were middle ones in the back (we had paid for front window, aisle, aisle). The seats were so uncomfortable and getting out of middle seats every so often (with a sick child) was a task. We had initially chosen British Airways because of the short layover, however, that went out of the window. Although unexpected things happen all the time and I understand customers have to adjust for the unplanned, however, how the airlines react and make the passengers comfortable during that time is the real test. We were not given any compensation for food or any arrangement to stay comfortable during that time. In fact, our paid seats were taken away as well.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
Please make sure the number of seats matches the number of overhead bins and passengers don't carry on more than one bag.
British airways keeps canceling our flights. I won’t be booking any future flights with them
Flight to Seattle was fine. We were delayed getting into our gate. The connection time was short and they make you go through security again which was slow.
