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I paid for one piece of checked in luggage, but TAG said it wasn’t paid for, so the charged me a high price for it.

My reservation indicated that I has luggage allowance of 35lbs per person but the airline mentioned that this allowance was only for the rteurn leg of the trip and c harged me $244 additionally for the flight ! This felt like a bait and switch and the complaint is more to do with losing trust in booking through Kayak if the details displayed cannot be confirmed and trusted with the actual airline

It was fine, however they didn’t provide an accurate time for the delayed takeoff. And at the small local airport where we departed, you couldn’t go through security much earlier than the flight. Given the delay, my flight was waiting in the lobby of the airport for a long time. The airlines never told us when we could all travel through security. This was a nuisance because many of us were forced to sit on the floor of the lobby instead of the spacious gate waiting area.

It was a short flight. Seats are small but the flight to Peten is less than an hour.

Allow for not applicable in your survey if there is no food or entertainment on a very short flight of only one hour

Notsure if it was an issue with the airline or Guatemala Int airport, but boarding information, times posted, and boarding to aircraft where contadicting n confusing - relied on gate airline staff n fellow travelers.

The flight was cancelled 2 time as. The airline was stranded me in Guatemala with no solution.

My flight was cancelled 2 times with no solution left stranded in Guatemala.

Boarding was long and messy. No food was offered on the flight. No entertainemnt. Clean flight however.

They changed the aircraft and with the exception of 3 passengers, no one got their luggage. I was charged for the luggage.