Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.
Turkish Airlines lost my reservation!!! I had the ticket, the receipt and they lost it!! Because the flight was fully booked, I had to wait 8 hours!!! Turkish Airlines provided me with NO FOOD, NO WATER!!! Absolutely ridiculous. They were pathetic. They admitted it was their fault for losing my reservation but provided me with nothing.
everything was excellent except for the meal on the fight from the Istanbul which was disgusting, the only choice of food available was pasta which was served frozen.
Everything was good except that they didn’t give us seat for our connecting flight in Istanbul from Cairo. This created a panic situation. Hopefully they give all customers connecting flights seats right from the start.
I am elderly and needed wheelchair assist. The ground crew assisting me with that part of my journey was rude, disrespectful and very hungry for money; the begging was distasteful and disrespect for females and the elderly was atrocious. Maybe they need to get a raise...I was out of small bills by time I reached home. As an american I am not use to the impoliteness. The ground crew make your wonderful airline appears poor in performance...a lot to be desired.
One of the best flights I have been on in a while. Food was excellent. The chair-back screens in economy were A+. The crew was friendly and helpful.
The economy seats are small and crowded, but overall the food was very good, cutest little gift bags also! Crew was very nice and professional. Everything was clean.
The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.
Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!
The lines to check in both at LAX and coming home from Cairo were ridiculous. Close to 2 hr to check in. I had pre-checked at LAX so I was able to get into a shorter line but it was still over 45 minute wait. In Cairo the travel agent with us was able to get us in the Business Class line but that was over an hour wait. Then in Cairo the plane was delayed over an hour. Missed the connecting flight. The airline gave us a food voucher for a few US chain fast food restaurants and the items that could be ordered we limited to only 2. Had to wait 4-5hrs for the next flight. I get that flights get delayed and its not really anyone's "fault" but the airline has an opportunity to demonstrate that they realize that this is a real inconvenience and step it up a bit.
The Discover flight from TPA to FRA was exceptionally unprofessional and incompetent in organization. First the entertainment system was completely nonfunctional for the entire plane and no competent IT support to fix. Than they could not serve any coffee or tea because they ran out of water - reflecting the exceptionally incompetent management at Discovery and most embarrassing for Lufthansa and a German airline, more like a third world country. The food was mediocre at best and minimalistic for Discover, particularly with the much higher standards at Lufthansa.
Lufthansa's Miami International counter folks are very strict on carry-on weight. Can't be greater than 8 kg otherwise they force you to check it for a fee. Bags came out at baggage claim as soon as we arrived to that location (it is a far walk from arrival gate to bag pickup). We do travel with Lufthansa domestically and enjoy every trip.
My husband had a surgery sometime ago but had to stand for more than 2 hrs in the line just to check in, drop baggage and pay for excess. The staff is toooo slow leading to long ques. This made our journey very stressful to begin with. Had to literally run at the airport through the security check and to the gate in spite of reaching 3 hrs before the flight. it was almost time to board by the time we finished checking in our bags
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Awful awful rebooking experience. Stupid airline. Will never fly Lufthansa again. Annoying pilot.
Very good crew, enough space between seats, very good food! Captain of this plane was incredible, quietly and safe fly!
The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.
1. One of the crew who was managing the crowd in the business class line specifically asked me if I am travelling by business class while I was standing in the business class designated line. She specifically was asking only me and no one else. Seemed to imply that I may not be aware of it and may be I don't belong there?(Based on my color?) 2. The business class seats in the aircraft was average regular economy seats with middle seat kept free.
Could have rebooked us with a comparable flight instead of a red eye. You could have also notified us of all the changes in our return flights. You never contacted us once for the changes, in fact your my trip often showed the wrong flight.
Everything was great I have no issues they are wonderful , so helpful especially with my spical need son . Love the courtesy of the staff. But the food and entertainment need some improv.
Flight changed and cancelled several times over the months in advance that I booked it. However, actual flight went well, no delays, spacious seats. Had some landing issues but otherwise, fine. Also loved that they don’t check weight of luggage!
Seats are disaster, not comfortable at all. With my height 183 cm there were no space for my legs... The airplane was Turkish airlines and no entertainment on board.
Bad. Cancelled and delayed flight. Payed 25£ for seat but got just normal one. No one refunded the money.
Liked nothing Flight was delayed No information Boarding was chaotic Seats were filthy Treated like cattle
Very long delay and bad organization to change the plane.
The seat was broken kept moving backwards, could not lock very uncomfortable and on safe . Boarding was messy to many passengers with over sized baggage aloud in the cabin, therefore over head bins kept opening during flight ✈️ again not up to FAA regulations standards safety wise .
Não se pode confiar nas informações nos painéis do aeroporto. Constava que o voo estava atrasado e sairia às 11h25. Por sorte, fui a um balcão de informaçoes que primeiro confirmou o atraso, mas outro funcionário ouviu e disse que o embarque estava acontecendo. Fomos os ultimos a embarcar. Mais 5 minutos teriamos perdido o voo.
It was my first trip with Air Cairo and it will not be the last, and I advise everyone to use this respected company.
دائما تأخير في مواعيد الإقلاع انتظار طويل داخل الطائرة في الحر لعدم وجود باص لنقل الركاب تأخير الأمتعة اكثر من ساعة على السير برغم انها الطائرة الوحيدة في التوقيت الطائرة نظيفة من الداخل . طاقم المضيفات غير ملتزم باعطاء التعليمات قبل الاقلاع
