Waited too long in the bus to board the plane. Communication was non existence.
We were charged for luggage, and our ticket was with Lufthansa and was supposed to include luggage fees. So our experience was a bit bad. Also, the flight was about 45 minutes late arriving.
Our seat numbers took a long time to be given to us. We were not seated together and I was put in the middle seat with both people on either side of me taking too much space!
It was good although we could not land in Munich due to weather and we had to go to Stuttgart. Missed our second flight. They did get us on another flight but the seats where not the ones I paid for in the flight that we missed.
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
The plane delay due to a poor judgement of the pilot. It was the only flight that got delay due to fog.
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
Very helpful crew, including airport people, getting us in wheelchairs and working so hard to get us where we need on time!
Smooth Flight, Friendly crew, food offering on board was limited.
I got an email in the morning of the flight 1/7, from Kayak, that I was rebooked from UA 906 to LH 430. Nobody at Lufthansa ot United knew about this. I went to both counters. at the airport. Also, Cheap Flights, who I booked the ticket through, did not know. I ended up staying on the United flight. But this was very disturbing, since I got a very late notice that I was rebooked to an earlier flight, I hurried to the airport to find out after a lot of inquiring that this was a mistake. Not a good Kayak experience.
The boarding process was really slow. The air crew was amazing. Also the food options and the entertainment on board.