How can we help?
Frequently Asked Questions
KAYAK Job Scams
There has been a rise in scammers impersonating companies such as KAYAK, offering fake job opportunities to job seekers.
The scammers usually make unsolicited contact with people via Phone, WhatsApp, Instagram, LinkedIn, or email, fraudulently using KAYAK’s brand name and logo. The scammers have also referenced KAYAK’s executive team members in order to solicit trust in individuals. The scammers offer fake job opportunities and ask people to complete certain steps (such as setting up an online profile or entering personal information) in return for payments/commission. Sometimes the scammers will even pay people a small amount to gain their trust and then ask that person to pay money in order to earn higher commissions.
Important reminders
What should you do if you think you came across a scam or are a victim of a scam?
Flights
Help! I need to change/cancel my reservation!
When I click a deal on your site it tells me the price has gone up! What's up with that?
What is KAYAK's refund policy?
What's a Hacker Fare?
Do prices include Taxes and Fees?
Do flight prices include baggage fees?
How do I create a Price Alert?
What is that graph next to my flight search results?
I don't see a Price Forecast graph in my search results -- your site is broken!
Can I search for a flight for me and my child?
Can I book a flight for another person?
I'm looking to land-hop. Can I book a flight that goes to more than one city?
What are "flexible dates" and why should I care?
I'm a member of the Armed Forces. Does KAYAK offer a military discount?
A bunch of us are going on a trip together -- how do I book a flight for a large group?
Why does it say "Major Airline" instead of a name I recognize?
Hotels
Help! I need to change/cancel my reservation!
When I click a deal on your site it tells me the price has gone up! What's up with that?
What is KAYAK's refund policy?
How do I create a Price Alert?
Where do the star ratings for hotels come from?
Can I trust a hotel's review rating? Where are you getting those reviews?
How do I get my hotel to show up on KAYAK?
How do I enable Location Sharing on my mobile device in order to search for hotels around me?
How do I find the hotel's contact details?
Cars
Help! I need to change/cancel my reservation!
Where is my car rental reservation?
What is KAYAK's refund policy?
When I click a deal on your site it tells me the price has gone up! What's up with that?
What are the age requirements to rent a car?
Trips
Uh, what is Trips?
How do I merge two trips together?
I want to book a search result saved to my trips... what do I do?
What happens when I connect my inbox?
Account
Where can I find my booking confirmation?
How do I change the email address in my KAYAK account?
I need to change something in my KAYAK account, how do I do that?
How do I reset my password?
How do I stop getting emails?
KAYAK Explorer
What is KAYAK Explorer?
Is KAYAK Explorer discontinued?
What happened to my Explorer Points?
What should I do if I have more questions about Explorer?
Top International Flight Routes.
Cheap flights, hotels, rental cars and travel deals:
KAYAK searches hundreds of other travel sites at once to find the best deals on airline tickets, cheap hotels, cheap cruises, vacations and rental cars.
Not what you’re looking for? Find thousands of other hotels, flights, car rentals and package deals with KAYAK.