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Norfolk 12 Passenger Van Rental

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Cheap 12 passenger van rentals in Norfolk

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Norfolk 12 passenger van rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

Hertz

Cleanliness

6.2

Comfort

6.4

Pick-up/Drop-off

5.9

Value for money

6.0

5 locations in Norfolk

Show locations

Locations in Norfolk

1002 Rollins Hall

+1 757 855 1961

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
View deals

2200 Norview Avenue

+1 757 857 1261

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
View deals

3323 N Military Hwy

+1 757 855 1961

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
View deals

3323 N. Military Hwy

+1 757 855 1961

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 17:00
View deals

700 Monticello Avenue

+1 757 622 0742

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
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Reviews

2.0 Poor

Anonymous, Oct 2024

Economy

KAYAK
Honestly the car itself was okay. It was decent on gas which I appreciate. Unfortunately the actual car pick-up at the airport was terrible. When I got to the counter after a long wait on line, I was told I would need to bring the car back early because the drop off location was not open on Sundays. I only reserved the car for appr 48 hours. After I told the representative I couldn't do that, I had to get out of line, call the Hertz 1-800 number and speak to someone about my situation. Russell, the representative, couldn't change my rental without charging me three times what I had already paid. I was not going to do that. I booked the car thinking I would have it for the entire time I rented it for. He then told me to take the car and call to change the drop off location. This took over 30 minutes on the phone! Finally I went back to the counter and was given the car after getting a refund of my original payment and was charged $25 more. The entire process was unnecessary, ridiculous, and cost me time with my family in NC. I will never rent from Hertz and possibly Kayak again. If you're going to rent someone a car make sure the locations are open for pick up and delivery!!!!

2.0 Poor

Anonymous, Aug 2024

Intermediate SUV

KAYAK
worst experience of my life. After traveling all day we arrived to a 2 hr wait to pick up car. Droo off was very efficient

2.0 Poor

Anonymous, Aug 2024

Full-size

KAYAK
Terrible experience. If you don’t have any vehicles available it should say that on the website. My family and I were stranded with no vehicle and too big to Uber.

2.0 Poor

Daniel, Jun 2024

Intermediate

KAYAK
Wasn’t able to cancel. Kayak sucks

2.0 Poor

Anonymous, May 2024

Compact SUV

KAYAK
I was able to reserve a car on Kayak but when I went to Hertz desk, I was told they did not have any available vehicles. It was a bit frustrating.

4.0 Mediocre

Anonymous, Oct 2022

KAYAK
The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.

1 out of 27

Budget

Cleanliness

6.1

Comfort

6.6

Pick-up/Drop-off

5.8

Value for money

6.0

2 locations in Norfolk

Show locations

Locations in Norfolk

1700 Norview Avenue

+1 757 855 1038

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:30 - 13:00
Sunday09:00 - 17:00
View deals

2200 Norview Avenue

+1 757 313 8242

Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
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Reviews

2.0 Poor

Anonymous, Oct 2024

Intermediate SUV

KAYAK
They don't accept any debit cards. So if you book and think you're going to pay with debit, you can't. Also, they overcharged me. What they charged me differs from the desk to after return. Shady. Don't use them.

2.0 Poor

Anonymous, Aug 2024

Intermediate SUV

KAYAK
Accepted our reservation despite there being no cars available. Staff was not friendly and could’ve saved everyone in line 30 minutes by announcing there were no cars available

10.0 Wonderful

Anonymous, Jul 2024

Pickup truck

KAYAK
Rental agent at airport was one of the nicest, most competent employees anywhere.

6.0 Okay

Anonymous, Jul 2024

Premium SUV

KAYAK
Dirty car at pickup

2.0 Poor

Anonymous, Jun 2024

Pickup truck

KAYAK
I reserved a car through kayak only to be told in person that they didn’t have any more cars

4.0 Mediocre

John, Jun 2024

Pickup truck

KAYAK
After waiting 30 minutes to pick up my vehicle (and missing half of my friend's retirement ceremony from the Marines) they did not have the fullsize truck and put me in a smaller uncomfortable Jeep. When returning, the return line was so long I was unable to wait for a return receipt and left the keys in the car at the back of dozens of cars lined up and not yet processed.

1 out of 25

Alamo

Best rated

Cleanliness

7.9

Comfort

8.2

Pick-up/Drop-off

8.1

Value for money

7.8

One location in Norfolk

Show locations

Locations in Norfolk

2200 Norview Ave

+1 833 338 3320

Monday07:00 - 23:5900:00 - 01:00
Tuesday00:00 - 01:0007:00 - 23:59
Wednesday07:00 - 23:5900:00 - 01:00
Thursday00:00 - 01:0007:00 - 23:59
Friday00:00 - 01:0007:00 - 23:59
Saturday07:00 - 23:5900:00 - 01:00
Sunday07:00 - 23:59
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Reviews

8.0 Very good

Allison, Jun 2024

Intermediate SUV

KAYAK
How everything was properly explained and everything done in a timely fashion, return process was amazing

2.0 Poor

Anonymous, Dec 2023

Premium

KAYAK
I don’t know if Kayak or Alamo is at fault but the type of Vehicle I wanted was not available and I made a trip there just to be told they didn’t have the type of car I rented.

10.0 Wonderful

Heike, Dec 2023

Compact SUV

KAYAK
Friendly service, even for pickup after midnight. Nice car and easy drop off. Would use them again.

6.0 Okay

Anonymous, Apr 2021

KAYAK

Cons:

Windshield wipers needed changing. The car was shaking twice while driving.

2.0 Poor

John, Mar 2021

KAYAK

Cons:

Vehicle not ready..had to drive to another rental location to get the right vehicle. Car had bad smoke smell

10.0 Wonderful

David, Jan 2021

KAYAK

Pros:

Friendly staff and the car was very well taken care of.

Cons:

Service was great.

1 out of 11

Enterprise Rent-A-Car

Cleanliness

8.0

Comfort

8.1

Pick-up/Drop-off

7.7

Value for money

7.2

8 locations in Norfolk

Show locations

Locations in Norfolk

2200 Norview Ave

+1 833 338 3319

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
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2747 N Military Hwy

+1 757 853 7700

Monday00:00 - 01:00
Tuesday00:00 - 01:00
Wednesday00:00 - 01:00
Thursday00:00 - 01:00
Friday00:00 - 01:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00
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3561 N Military Hwy

+1 757 853 7700

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday00:00 - 01:00
View deals

3561 North Military Hwy.

+1 757 853 7700

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 17:00
Sunday10:00 - 14:00
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6252e Virginia Beach Blvd

+1 757 461 3453

Monday07:30 - 13:0014:00 - 17:30
Tuesday07:30 - 13:0014:00 - 17:30
Wednesday14:00 - 17:3007:30 - 13:00
Thursday07:30 - 13:0014:00 - 17:30
Friday07:30 - 13:0014:00 - 17:30
Saturday00:00 - 01:00
Sunday00:00 - 01:00
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7436 N Military Hwy

+1 757 583 7700

Monday15:00 - 17:3008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 17:30
Wednesday08:00 - 17:0015:00 - 17:30
Thursday08:00 - 17:0015:00 - 17:30
Friday15:00 - 17:3008:00 - 17:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00
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751 Monticello Ave

+1 757 627 2833

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 17:00
Sunday00:00 - 01:00
View deals

912 W Little Creek Rd

+1 757 489 2006

Monday08:00 - 17:0014:00 - 17:30
Tuesday08:00 - 17:0014:00 - 17:30
Wednesday14:00 - 17:3008:00 - 17:00
Thursday14:00 - 17:3008:00 - 17:00
Friday14:00 - 17:3008:00 - 17:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00
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Reviews

10.0 Wonderful

Anonymous, Jul 2024

Minivan

KAYAK
Excellent

10.0 Wonderful

Larry, Nov 2023

Premium

KAYAK
Great

6.0 Okay

Mom, May 2021

KAYAK

Cons:

The price.

10.0 Wonderful

Anonymous, Feb 2021

KAYAK

Pros:

Upgraded me to an amazing truck. Airport pickup was surprisingly easy

Cons:

Just have a hard time paying so much for a 24 hour rental

8.0 Very good

Anonymous, Feb 2021

KAYAK

Pros:

Mostly painless. Got an upgrade and car was pretty nice

Cons:

They tried to charge me for the upgrade without me noticing. Also tried to add an extra fee without me noticing. Price for rental cars have gone up and it’s annoying as it is

10.0 Wonderful

Karen, Oct 2020

KAYAK

Pros:

Fast and easy check out and the car was great (no funny smell and everything worked).

1 out of 6

Thrifty

Cleanliness

6.6

Comfort

6.8

Pick-up/Drop-off

6.5

Value for money

6.5

One location in Norfolk

Show locations

Locations in Norfolk

2200 Norview Avenue

+1 877 283 0898

Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday06:30 - 23:59
Sunday06:30 - 23:59
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Reviews

4.4 Mediocre

Anonymous, Oct 2020

KAYAK

Pros:

The staff was ok at pick up & drop off.

Cons:

1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.

6.8 Okay

General, Aug 2020

KAYAK

Pros:

Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.

Cons:

The van had tire pressure light on

2.0 Poor

Anonymous, Aug 2020

KAYAK

Cons:

When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!

2.0 Poor

Anonymous, Aug 2020

KAYAK

Cons:

I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental

7.6 Good

Anonymous, Jul 2020

KAYAK

Pros:

The staff was helpful at pick up.

Cons:

The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.

2.0 Poor

J, Jul 2020

KAYAK

Pros:

Nothing

Cons:

Absolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day

1 out of 5

Dollar

Cleanliness

6.8

Comfort

6.6

Pick-up/Drop-off

6.0

Value for money

6.2

One location in Norfolk

Show locations

Locations in Norfolk

2200 Norview Ave

+1 866 434 2226

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
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Reviews

2.0 Poor

Anonymous, Jul 2024

Supplier choice

KAYAK
Over an hour wait to get your car from the time you checked in. Extremely frustrating as this was for a one way reservation to drive to another airport and catch a flight; so we could not wait. Caused me to have to cancel my reservation because of the extreme delay and rent a car from another vendor last minute for a much higher price.

4.0 Mediocre

Anonymous, May 2024

Intermediate

KAYAK
Vehicle inspection before it's given to customer. Car availability. Dirty interior. Bent rims or low tire pressure.

4.0 Mediocre

Ray, Apr 2024

Supplier choice

KAYAK
Car was in poor condition, vibration at speed, hole in carpet, warning lights on. Staff was friendly and nice.

10.0 Wonderful

Matt, Feb 2024

Intermediate SUV

KAYAK
We had a great experience with Dollar. Thank you

2.0 Poor

Anonymous, Sep 2023

Standard station wagon

KAYAK
The rental counter was oversold and lacking 10+ cars the day I picked up. Their only available option was an electric car and definitely not what I reserved in advance. I was driving 3+ hours to take a ferry to an island that didn’t have a charger. They told me the car would fully charge in an hour and that it would be fully charged when I got it (neither of these things was true).

2.0 Poor

Anonymous, Jun 2023

Supplier choice

KAYAK
Not much to like on this outing, waited in line three (3+) hours before getting to the counter. Lost half day.

1 out of 18

Avis

Cleanliness

5.9

Comfort

6.4

Pick-up/Drop-off

6.0

Value for money

5.5

2 locations in Norfolk

Locations in Norfolk

1700 Norview Avenue

+1 757 857 0106

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:30 - 13:00
Sunday09:00 - 17:00

2200 Norview Avenue

+1 757 855 1945

Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

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Reviews

2.0 Poor

Derek, Oct 2024

Full-size

KAYAK
When I arrived at Avis, they simply said “will a pick up truck be acceptable?” I said yes and then she ran my card. At no point did she tell me that she was up charging me versus what I booked. At no point did I sign anything. I was told where to go to pick it up. That was it. I was asked to buy a damage waiver, but there was nothing to indicate pre-existing damage (there was some - in fact the bumper was touching a pillar in the parking garage.) Imagine my surprised when I got a significantly higher than expected bill. Avis did this same thing to my wife a couple months ago. They claimed she agreed to it and produced and electronically signed document.

8.0 Very good

Anonymous, Jan 2024

Full-size

KAYAK
Service was great.

2.0 Poor

Anonymous, Nov 2023

Full-size

KAYAK
If they don't have cars, they shouldn't take reservations. When I arrived there was a list of people waiting to get a car for their "reservation." I was looking at 45 minutes just to find out IF they had a car for me. Will not be using Avis again ...

10.0 Wonderful

Anonymous, Oct 2023

Pickup truck

KAYAK
I enjoyed my experience with Avis. Everything was explained to my satisfaction. No hidden cost. Would highly recommend this company.

2.0 Poor

Anonymous, Oct 2023

Compact

KAYAK
Booked online, took a Lyft to the location. After 5 min, employee came out from the back and said there were no cars.

2.0 Poor

Anonymous, Sep 2023

KAYAK
It would be great that if the vehicle that was reserved was available,

National

10.0

Wonderful

Read 1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Norfolk

Locations in Norfolk

2200 Norview Ave

+1 833 338 3320

Monday07:00 - 23:5900:00 - 01:00
Tuesday00:00 - 01:0007:00 - 23:59
Wednesday07:00 - 23:5900:00 - 01:00
Thursday00:00 - 01:0007:00 - 23:59
Friday00:00 - 01:0007:00 - 23:59
Saturday00:00 - 01:0007:00 - 23:59
Sunday07:00 - 23:59

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Reviews

10.0 Wonderful

Anonymous, Nov 2019

KAYAK

Pros:

Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.

Cons:

Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.

Payless

4.5

Cleanliness

5.0

Comfort

5.4

Pick-up/Drop-off

4.3

Value for money

5.0

One location in Norfolk

Locations in Norfolk

3444 North Military Highway

+1 757 855 0977

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday08:00 - 17:00
Sunday09:00 - 17:00

Filters

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Reviews

1.9 Poor

Anonymous, Jun 2021

KAYAK
They don’t exist. Budget/Avis at the airport honored the reservation. It took a while to even find out that is how it works. The Payless website said to go to the budget/Avis counters to get shuttle service off site but there is no one off site. Budget was great, but only had one person at the counter and a lot of people to take care of. It took about an hour to get through the line.

3.9 Poor

Coury, Jun 2021

KAYAK
Transaction was through hotwire. Their emailed instructions directed me to a shuttle bus pick up. After waiting almost an hour, I looked up the company on the airports website and it said to go to the Avis counter. They were very helpful. Wish I hadn't followed the emailed instructions.

2.0 Poor

Anonymous, Sep 2020

KAYAK

Pros:

Location was closed, had to pay for a cab to and from off airport location to find this out.

Cons:

Don't rent vehicles from locations that have been closed for months

2.0 Poor

I W, Sep 2020

KAYAK

Pros:

nothing

Cons:

there is no payless at the norfolk airport. they are shut down

2.0 Poor

Anonymous, Aug 2020

KAYAK

Pros:

Nothing

Cons:

I made a reservation, and when I went to pu the car it was not available. Whats the point of making a reservation if your not gonna uphold it.

2.0 Poor

Anonymous, Jul 2020

KAYAK

Pros:

Nothing this place is a joke do not rent a car from anyone other than hertz or enterprise. These people will run you through the ringer

Cons:

Everything, no counter in the airport, finally get to the offsite rental place and it’s closed..... every single other car rental place was open except these jokers. Kayaks office is closed they were no help. Payless says I need to call kayak, kayak says I need to call Payless. After the run around for 5 hours on the phone I went and rented a car from enterprise for cheaper and much better customer service. Stay away from kayak and Payless car rental.

Easirent

4.6

Mediocre

One location in Norfolk

Locations in Norfolk

Norfolk International Airport

Opening times not available

Filters

No reviews available

AutoEurope

No score available yet

One location in Norfolk

Locations in Norfolk

Norfolk International Airport

Opening times not available

Filters

No reviews available

Sunnycars

No score available yet

One location in Norfolk

Locations in Norfolk

2200 Norview Avenue

Opening times not available

Filters

No reviews available

VIPCars Recommendation

No score available yet

One location in Norfolk

Locations in Norfolk

2200 Norview Ave, Norfolk, , USA Virginia

+1 914 368 0091

Monday00:00 - 01:00
Tuesday00:00 - 01:00
Wednesday00:00 - 01:00
Thursday00:00 - 01:00
Friday00:00 - 01:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00

Filters

No reviews available

478 travelers who rented a car in Norfolk gave the car agency they used an average rating of 4.9

FAQs about renting a 12 passenger van in Norfolk

  • What other types of van can I rent in Norfolk?

    Along with a 12 passenger van, rental companies in Norfolk offer 6 passenger vans and 7 passenger vans.

Everything you need to know for your 12 passenger van rental in Norfolk

Norfolk 12 Passenger Van Rental Information

Pick-up locationNorfolk
Car typesVan, Minivan
Rental locations26
Airport locations13