Canopy by Hilton Charlotte Southpark

One of the standout aspects of our stay was the exceptional customer service. The staff was attentive and went above and beyond to cater to our needs. The design of the hotel room itself was also quite nice - it was clean, inviting, and had a certain charm to it. The shower in particular was a highlight and provided a great experience.

The hotel offers practical amenities such as daily housekeeping, contactless check-in/check-out, physical distancing in dining areas, first-aid kit, hand sanitizer in guest accommodation, and a water refill station.

The room service meals were delicious and staff was pleasant. The restaurant food was good, and the breakfast was delicious.

Some guests mentioned concerns about the cleanliness, such as rooms not being cleaned, finding stained carpets, and issues with the bathroom cleanliness.

The high season for visiting the hotel is in April, and the low season is in August.

Some guests mentioned that the hotel is currently near a construction site, leading to noise disturbances. Consider requesting a room away from the construction area for a quieter stay.

While many guests praised the cleanliness of the hotel, a few reported issues such as stained carpets and unclean showers. It may be helpful to check the room's cleanliness upon arrival and request a change if necessary.

Several guests experienced disturbances from loud private parties and noise from neighboring rooms. Consider bringing earplugs or requesting a room in a quieter area of the hotel.

Some guests had difficulty accessing room service and experienced confusion about its availability. It's advisable to inquire about room service procedures and availability upon check-in to avoid any inconvenience.

Parking in the parking garage was mentioned as a drawback by some guests. It might be worth exploring alternative parking options or requesting assistance from the hotel staff for a smoother parking experience.

A few guests expressed dissatisfaction with the motion-activated air conditioning, which limited temperature control. If you prefer a specific room temperature, consider discussing this with the hotel staff to find a suitable solution.

Due to reports of thin walls and noise from neighboring rooms, consider requesting a room in a quieter area of the hotel to ensure a more peaceful stay.

Some guests encountered challenges with special requests such as cribs or pack and plays. It's advisable to confirm the availability of special amenities in advance to ensure a comfortable stay, especially when traveling with children.

A few guests experienced delays in accessing their rooms past the standard check-in time. It may be beneficial to confirm the readiness of the room before arrival to avoid any inconvenience.

Many guests appreciated the hotel's modern decor, comfortable beds, and friendly staff. Take time to enjoy the hotel's ambiance and the amenities it offers for a pleasant stay.