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Passenger van |
Standard |
Full-size |
Luxury |
Premium |
3 locations in Troy
Filters
Reviews
8.0 Very good
Apr 2021
Pros:
Check-in and drop-off was quick and easy.Cons:
I did not notice until later but one of the tires was bald and needed to be replaced. This was very dangerous. I also noticed that one of the tires had already been replaced. The other tire should have been replaced at the same time. Other than that it was a good experience. I will likely rent from them again.5.6 Fair
Jun 2020
Pros:
Channel was great!Cons:
Cleanliness of the vehicle inside and out. Tires were bad!4.8 Mediocre
Jan 2020
Pros:
Pick-up was the worst of all time. Totally understaffed and we were there for almost two hours.2.0 Poor
Jun 2019
Pros:
Nothing! The car was never available and the location did not txt me like they said to alert me it might have been ready. The Troy location was terrible!Cons:
The conscientiousness of the office staff was abhorrent. There was no attention to detail, and they did not do what was promised. As a result, I had to drive 45 minutes to the airport on Sunday afternoon to get a car there. Unacceptable!9.6 Wonderful
Feb 2019
Pros:
All very quick and efficientCons:
Opening hours are limited, especially over the weekend.2.0 Poor
Aug 2018
Cons:
See above comments2 locations in Troy
Filters
Reviews
9.6 Wonderful
Aug 2019
Pros:
Staff is friendly, they seems to remember me as a frquesnt renter.Cons:
The facilities are a bit tired, but it’s really about the cars and the price, right?10.0 Wonderful
Nov 2016
Pros:
Friendly and helpful.2.0 Poor
Nov 2015
Pros:
NothingCons:
Car was bad,people were rude and unfriendly.3 locations in Troy
Filters
Reviews
2.0 Poor
Sep 2020
Pros:
NothingCons:
If they had License software that worked and didn’t keep me there for two hours10.0 Wonderful
Jul 2020
Pros:
The staff was very helpful, and answered the multiple questions I had.10.0 Wonderful
Mar 2020
Pros:
The whole process was easy in the midst of Coronavirus. I also noted extra steps being taken to disinfect and clean.9.6 Wonderful
Feb 2020
Pros:
Smooth as silk No hiccups No unnecessary delayCons:
My model Toyota apparently wasn't designed for comfort. No matter how we adjusted driver's seat, it wouldn't fit right.10.0 Wonderful
Jul 2018
Pros:
Did not like that I had to go to another Enterprise location to return the car. I needed a ride home and they no longer take people home after a certain distance. This has changed since November, 2017. Since the other location is actiually closer to me, I will use that one for my next rental. The customer service has always been terrific when renting a vehicle from Enterprise and will continue to use them. I rent a car once or twice a year.7.6 Good
Dec 2015
Pros:
The car's technology features.Cons:
We wanted a mini van and instead were given a suv. Didn't have leg space for back two rows and very little storage space in back. It's meant for 5 seater, not 7.One location in Troy
One location in Troy
Filters
Reviews
4.0 Mediocre
May 2021
Cons:
I could’ve been provided a car with the proper amount of air in each tire. It would be nice if more than one employee was working at a time.2.0 Poor
Jan 2019
Pros:
Staff was extremely rude and not helpful in my situation. I was unaware of a $200 hold and the need to always use a credit card and not a debit card. I don’t use credit.Cons:
The situation would have been resolved if the staff had been courteous and helpful. I understand the need to use credit, but I didn’t need to be made to feel the way that I did. I will never use Hertz again!10.0 Wonderful
Nov 2018
Pros:
The SUV was clean and full of gas. The people walked me thru the operation of the vehicle and reconfigured the seats for me. I had purchased insurance thru Kayak and it was accepted without question. Overall it was an excellent experience.10.0 Wonderful
Feb 2018
Pros:
Free upgrade to suv in snow was awesomeCons:
Nothing5.2 Fair
Oct 2017
Pros:
The carCons:
It wasn't clean10.0 Wonderful
Jul 2017
Pros:
We had a great experience. Pick up and drop off was fast. Price was excellent. Everyone was friendly. Would definitely rent through them again.Cons:
Everything was great!One location in Troy
Along with a 9 passenger van, rental companies in Troy offer 7 passenger vans, 8 passenger vans, 12 passenger vans and 15 passenger vans.
Pick-up location | Troy |
---|---|
Car types | Van, Minivan |
Rental locations | 5 |
Airport locations | 0 |