4.0
It takes 30+ minutes to get a car when there isn’t a line.Reviewed Nov 23 2023
review from 2.0
It took over 70 minutes after arrival at pick up to receive a carReviewed Nov 16 2023
review from 2.0
Totally understaffed at car pickup. Employees did their best but not enough staff for a very crowded day that they should know would be expected.Reviewed Oct 9 2023
review from 7.9
The price was high.Reviewed Jun 23 2021
review from 2.0
Cons:New airplane ticket to rent car if using debit carReviewed May 19 2021
review from 8.0
Pros:Drop off was quick and painless. I think we waited about 25 minutes for the van to be ready at the Newark airport when we went to pick it up. We had a Chrysler Pacifica van and it ran well, got over 25 mpg driving fast, and the AC worked good.Cons:On the downside, the third seat was elecric folding and it did not work properly. We had to manually push the cushions down to get a flat floor. For a long trip, the front seats in the Pacifica van are strictly mediocre, and the 2nd row seats are awful - like a padded jump seat. Too many gadgets. I will reserve final judgement on the billing for when we get the credit card statement.Reviewed May 19 2021
review from 10.0
Pros:Everything went great! Friendly check out, very short wait, clean and ready car...Will rent from again!Cons:Nothing, very satisfied!Reviewed May 15 2021
review from 4.0
Pros:Staff was OK.Cons:Car was less than what I expected. Car had many scrapes and scratches. There were no signs directing me to the drop off at Bradley.Reviewed May 3 2021
review from 8.0
Pros:The car was spacious, the pickup representative was very kind despite our delay, as a van (which was reserved and needed for moving space) wasn't at first available and we had to wait. The car ran nicely and was very clean.Cons:Transparency of cost. We just received our final charge and were surprised by a $150 cleaning fee, despite the car being perfectly clean upon returning it. This was not disclosed prior to our dropoff and really pushed the cost of this rental over the line for us financially. Had we known of so many surprise fees, we would not have booked at this cost.Reviewed Mar 1 2021
review from 4.0
Pros:The drop off was ok. Not the friendliest. I am extremely hard of hearing, and repeatedly asked the clerk to please slow her speech down. Never happened.Cons:I could have been given more of an explanation as to how and where to pick my car up. Also, the car smelled like marijuana (interior). It was an extremely uncomfortable car. Also, there was a dent and scratches, and these were never acknowledged.Reviewed Feb 19 2021
review from 2.0
Pros:Staff was rude. Manager was not, however and tried to satisfy my reservation, but ultimately was unable to.Cons:Misleading representation of type of car to be rented. I booked because an X3 BMW was promised and then when I went to pick up car was told that wasn't possible. Definitely a bait and switch tactic.Reviewed Dec 7 2020
review from 10.0
Pros:Both at pick up and drop off, the people I spoke with to help me were excellent, very polite and helpful.Cons:It would have been a time saver if I was told that the drop off at PBI was shared with Hertz Rental, there was no signage, since Covid I was told everything has been combined.Reviewed Nov 23 2020
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