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Standard SUV | $64/day |
One location in Aiea
One location in Aiea
Filters
Reviews
6.0 Okay
Mar 2020
Pros:
The car was nice. It performed well. A customer service person, after some work on the phone, help me fix two of the issues.Cons:
The car was not completely clean, inside and out. But, the worst part, was that they rewarded me for spending more money - extending my rental - by almost doubling my daily rate. Also, they would not offer a weekly rate, even though I had the car for 8 days, because I initially started renting for only 4 days.8.8 Very good
Feb 2020
Pros:
Helpful, recommended upgrades which we chose to do.Cons:
Pick-up wait was over 40 minutes, which happens but other company’s lines shifted faster or had less people. But grateful for the service, thank you!4.4 Mediocre
Jan 2020
Pros:
Easy drop offCons:
Really aggressive upsell attempts at pickup for better model, insurance, gas. Car was a worn out Kia Optima which felt like a big step down from the Camry pictured when I booked the car. I got the strong impression the agent gave us the worst car he had because we booked through Kayak and refused all the upsells9.2 Wonderful
Dec 2019
Pros:
Staff helpful in explaining billing, fuel cost options, insurance concerns2.0 Poor
Nov 2019
Pros:
Nothing10.0 Wonderful
Nov 2019
Pros:
very easyCons:
Not muchOne location in Aiea
Filters
Reviews
6.0 Okay
May 2024
8.0 Very good
May 2024
10.0 Wonderful
Apr 2024
10.0 Wonderful
Apr 2024
10.0 Wonderful
Mar 2024
8.0 Very good
Jan 2024
One location in Aiea
Filters
Reviews
10.0 Wonderful
Oct 2022
10.0 Wonderful
Apr 2021
Pros:
The pick up and drop off were very easy. The staff was friendly and helpful. We had a great experience.10.0 Wonderful
Mar 2021
Pros:
Yes, all was easyCons:
Nothing could have been better. Thank you2.0 Poor
Jan 2021
Pros:
nothingCons:
everything2.0 Poor
Aug 2018
Pros:
Convenient at airportCons:
The price went up 200$ after prepayment without extra insurance!10.0 Wonderful
Jul 2018
Pros:
First mini van they gave me didn’t have fold down seats. Went back to counter ang was given another vehicle no problem. Upon returning my van, I was asked which airlines I was taking. I responded that I was local going to walk back to my office about 3 blocks away. No problem, they offered me a ride to my office. Thank you Hertz. AlohaOne location in Aiea
Filters
Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
Apr 2024
2.0 Poor
Feb 2024
10.0 Wonderful
Jan 2024
10.0 Wonderful
Nov 2023
2.0 Poor
Aug 2022
One location in Aiea
Filters
Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Mar 2021
Pros:
I loved the unlimited mileage, the customer service was phenomenal they came and picked me up from the airport at 7:10pm even though they close at 7pm. The whole process was quick and easy!3.2 Poor
Jun 2019
Pros:
Process was super easy!Cons:
the employees were VERY rude8.4 Very good
Feb 2018
Pros:
Car was reasonably clean and in good condition. Some upholstery stains. Only when asked the shuttle driver explained "tips" in an understandable manner without putting pressure or guilt on us. Insurance was available in 3 price ranges. I bought it this time. Representative explained insurance coverage on an island costs more than on the mainland. Even with coverage from my car insurance company there could be uncovered costs. Check with your insurance provider and try to get it in writing. They took reasonable photos off the car sides and hood. The photos covered us, but just barely. I would rent again!...just a little more wisely! Happy Travels!Cons:
Car had smoke smell that cleared out the end of the week. Shuttle drivers hope for larger tips because they are only paid a base like restaurant staff. A little bit of pressure to buy insurance. I decided to buy this time. Almost had an accident twice while there, but got lucky. Accused of damaging the car. Damage was not clear in the photos when we picked up the car. We were assured that the photos got everything. DON'T TAKE ANYONE'S WORD FOR THE QUALITY OF THEIR PHOTOS. INSPECT THE CAR HIGH AND LOW YOURSELF!! We were lucky this time, but from now on I will inspect the car myself and ask for extra photos. I may even take some myself before I leave the lot.6.0 Okay
Jan 2018
Pros:
Almost made me go with a smart mini car even though I had prepaid for an economy size. Finally relented and let me take a Honda Fit.Cons:
The shuttle from the airport to the rental place only comes every 30-45 min. Had to call the company and ask where the shuttle was.3.2 Poor
Jan 2018
Pros:
That it was cheap.Cons:
Representatives took forever to assist me even though there was only one other customer there. They’re online system was glitching when I placed my reservations so I got 4 reservations for the same dates so I had to cancel 3. They charged me $108 cancellation fees for the 3 reservations I had to cancel. When I ask the representative when I returned the rental, she didn’t know why and later called me to let me to call customer service, who couldn’t do anything but told me to email the customer service email. Worst customer service ever.2 locations in Aiea
Filters
Reviews
2.0 Poor
Feb 2024
8.0 Very good
Mar 2021
Pros:
Loved the car. Easy pick up.6.0 Okay
Jan 2021
Pros:
Pickup counter staff was excellent and efficient.Cons:
Counter was closed when returning the car and we were never notified to return to a different location at any point. It made for a VERY frustrating experience.2.0 Poor
Dec 2020
Cons:
Covid scare mid rental. Unclear what/if covid policies are mid rental if I need to return car.10.0 Wonderful
Nov 2020
Pros:
EasyCons:
Nothing10.0 Wonderful
Nov 2020
Pros:
Spacious, eco fuel, runs smoothCons:
Everything was excellentOne location in Aiea
One location in Aiea
Pick-up location | Aiea |
---|---|
Car types | Van |
Rental locations | 1 |
Airport locations | 0 |