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Cons. Upon arriving to the hotel at 11:30. The front desk person said they were sold out. And Kayak was misinformed
Cons. The first thing we noticed when entering our room is that the toilet was running nonstop. Almost immediately after, we noticed that there was black mold in the bathroom. The third negative thing is that the carpet, in front of the air conditioner was wet. The next morning, we notified the front desk worker that the toilet was running nonstop and that the air conditioner appeared to be lacking. She said maintenance would address these issues. We came back at the end of the day and the toilet wasn't running, but I noticed maintenance had left a wrench in the bathroom. Then, after using the toilet, it wouldn't flush. It turns out that maintenance had simply turned off the water to the toilet and had not corrected the problem. The air conditioner was also not addressed. Even for an inexpensive hotel, I would not recommend this place.
Pros. The staff was excellent. Great customer service. Louisville has a lot of great tourist attractions!!
Cons. No microwave in the room, but mostly I didn't have enough time to see all the attractions the city has to offer.
Pros. The price was decent. Shuttle doesn't run late. Staff was very professional. Overall decent. When I mentioned my concerns, the front desk apologized, and informed me they were remodeling extensively this summer. I would consider coming again after remodeling.
Cons. Bed was sagging, room was older, and furniture was aged.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's complimentary breakfast?
The hotel offers a complimentary breakfast with a wide variety of options, including chicken sausage, and extra surprises like extra cheese, salsa, and tortillas for your eggs.
Are there any concerns about the hotel's breakfast?
Some guests mentioned that the breakfast options were limited at times, with items like bacon and eggs running out, and cold biscuits. Additionally, some guests wished for a waffle but found the batter to be out.
How are the hotel's beds and rooms?
Guests have praised the hotel for its clean and comfortable rooms, with a variety of room types available. However, a few guests mentioned that the beds were thin and the box underneath the mattress made noise when moving around.
What are the hotel's unique offerings?
The hotel provides a free airport shuttle, updated and comfortable rooms, a complimentary breakfast with a wide variety of options, and a practical location for various activities in the area.
What are the common concerns about the hotel's amenities?
Some guests expressed concerns about the pool water temperature being cold, the small size of the bathroom, the location being listed as near the airport when it's actually a few miles away, and the noise level in some rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Higher Floor
Some guests recommended choosing a room on the fourth or fifth floor for a quieter stay and better views.
Check Room Types
Consider requesting a room on a higher floor for a more updated and comfortable experience, as some guests found differences in room quality based on the floor level.
Verify Amenities
Double-check the availability of certain amenities, such as the pool, as some guests were disappointed to find it closed without prior notification.
Consider Alternative Breakfast Options
While the complimentary breakfast was generally praised, some guests found the options limited or the quality not meeting their expectations. Exploring nearby breakfast alternatives might be worthwhile.
Be Mindful of Surroundings
Although the hotel is safe and clean, the surrounding environment may not be suitable for leisurely walks, as mentioned by some guests.
Clarify Pet Policies
If traveling with pets, ensure to clarify the pet policy and associated fees in advance to avoid any unexpected charges or misunderstandings upon arrival.
Address Temperature Control
Some guests experienced difficulties with temperature control in their rooms, leading to discomfort. It may be helpful to clarify this aspect during check-in and seek assistance if needed.
Plan for Transportation
If relying on the shuttle service, be aware that communication with some shuttle drivers may be challenging due to language barriers, as reported by a guest.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as the Kentucky Derby Museum, Churchill Downs, and other points of interest in the area.
Consider Room Noise
Guests staying near the elevator or on lower floors reported higher levels of noise, so requesting a room away from these areas might lead to a more peaceful stay.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | October |
Average price (weeknight) | $178 |
Average price (weekend night) | $96 |
Best Western Premier Airport/Expo Center Hotel is located at 4110 Dixie Highway, 5.2 miles from the center of Louisville. Kentucky Derby Museum is the closest landmark to Best Western Premier Airport/Expo Center Hotel.
Check-in time is 4:00 PM and check-out time is 12:00 PM at Best Western Premier Airport/Expo Center Hotel.
Yes, Best Western Premier Airport/Expo Center Hotel offers free Wi-Fi.
Yes, Best Western Premier Airport/Expo Center Hotel offers free parking.
Best Western Premier Airport/Expo Center Hotel is 4.2 miles from Louisville Intl. Best Western Premier Airport/Expo Center Hotel is 66.4 miles from Lexington Blue Grass.
Yes, Best Western Premier Airport/Expo Center Hotel has a pool onsite.
KAYAK scours the web for all room deals available at Best Western Premier Airport/Expo Center Hotel in Louisville and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Best Western Premier Airport/Expo Center Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Best Western Premier Airport/Expo Center Hotel.
Value for money | 6.2 |
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Distance to city center | 5.2 mi |
Nearest Airport | Louisville Intl |
Distance to airport | 4.2 mi |